Terms of Use
Last updated: [pending counsel]
These Terms of Use govern access to and use of the Sereno GPO member portal. By creating an account or using the portal, the business and each authorized user agree to these terms. [Contracting entity and relationship to other agreements pending counsel.]
1. Eligibility
The portal is for licensed healthcare professionals and approved businesses only. Sereno reviews every account before the first order. Licensed clinics need an approved prescriber with a verified state license. A resale certificate is required before peptides, professional skincare, clinic supplies, or 503 products in a state that requires one. It is not required for 503-only orders in other states. Not for personal use.
2. Accounts and authorized users
The business is responsible for its account and for everyone it authorizes to use it. Keep sign-in credentials and authenticator devices secure, and tell us promptly about any unauthorized use. Account admins control which users have access. [Additional obligations pending counsel.]
3. Ordering and prescriptions
Patient-specific orders require a valid prescription from a licensed prescriber acting within the scope of their license, for a state where they're licensed. Office-stock and professional skincare orders are subject to product and state availability. Suppliers and pharmacies may decline or hold orders. [Compounding and dispensing terms pending counsel.]
4. Resale-only purchases and certificates
Purchases are wholesale. When a resale certificate is required, the business keeps a valid certificate on file and uploads a new one before it expires. A cart that needs a certificate stays closed until that certificate is valid. Sereno does not collect sales tax in place of a missing certificate. The business is responsible for any tax that becomes due on its own sales. [Tax terms pending counsel.]
5. Prices, payment terms, and late fees
Prices are shown in the portal and may change. Members are billed for all orders, including patient reorders; members are responsible for collecting from their patients and for any applicable sales tax on their sales. Sereno doesn't collect payment from patients. Invoices are due according to the account's payment terms (for example, Due on receipt, Net 5, or Net 10). Orders on Due on receipt terms ship when payment is received. Past-due balances are subject to a late fee as stated on the invoice. Sereno may suspend invoice terms or ordering for past-due accounts. [Collections and dispute terms pending counsel.]
6. Shipping
Orders are shipped by the supplier or pharmacy that fills them. Delivery dates are estimates. Title and risk of loss: [pending counsel]. Report damaged or incorrect shipments to support@serenogpo.com promptly. [Returns policy pending counsel.]
7. Compliance
The business and its users must follow all laws that apply to them, including licensing, prescribing, dispensing, advertising, privacy, and tax laws. Professional skincare products are cosmetic; don't make drug or treatment claims about them. [Additional compliance terms pending counsel.]
8. Limitation of liability
[Pending counsel.]
9. Disclaimers and indemnity
[Pending counsel.]
10. Suspension and termination
Sereno may suspend or close an account that doesn't meet these terms or that puts patients, suppliers, or the program at risk. [Notice and effect of termination pending counsel.]
11. Governing law
[Governing law and venue pending counsel.]
12. Changes
We may update these terms. We'll post the new version here with a new date, and may ask you to agree again.
13. Contact
Sereno GPO — support@serenogpo.com — (480) 675-4628